The merchandise which have been ordered before 13:00 JST will be shipped a couple of day except Saturday, Sundays and holidays unless otherwise specified. Merchandise will be shipped through EMS and/or e-packet by the Japan Post Office. However, they can be shipped differently as required by the destination countries. Under the ordinary condition, international shipping will take approximately from two weeks to maximum of four weeks depending on the destinations. Shipment’s tracking service is provided by Japan Post office. We will send “tracking number” to customers.

http://www.post.japanpost.jp/int/information/index.html

A careful packing is being guaranteed, however, any unexpected damage was seen on delivery, simply do not accept the package and check the contents together with local post office staff.

The terms of sales are DDU " duties and taxes unpaid". The price shown does not include such items as VAT, import duty, tax and other unpredictable charges against middleman and agents. In case of these unexpected charge needed in the due course, these charges should be paid by the customers. For more information regarding your country's custom policies, please contact your local customs office or its agents.

We will exchange the products if damage and trouble caused solely by the company and if the wrong product is being sent in international transactions. However, in case of the same kind of products are out of stock, they will be refunded by the below procedure.

1. Notify our customer service center of the damage with detailed and reasonable explanation within 14 days after delivery.

2. Use the enclosed packing slip and return form, when returning damaged products

3Return the damaged item to the designated place as it was originally shipped or follow the instruction of our staff at the customer service center.

Sorry, return policy will not apply to the products shipped overseas, due to customer’s convenience.

Please see https://shop.totknow.com/privacy